Project Administrator

Location - Remote Working and 2 days in the Office at Chichester

Hourly Rate - £10.19

Full Time - Interim Position

Reference - 7860939

Background

As part of Education and Skills, the Commercial and Contracting team source and manage high profile and high stakes funded programmes which deliver vital services and support to children, young people and learners across the county. This post will provide essential support in the planning and delivery of the Council's funded programmes. The role will include liaising with providers and stakeholders to share information regarding their programmes, collating information and data returns with accuracy and precision. 

Responsibilities

• Provide an excellent customer service by acting as the main point of contact for people seeking advice and guidance.
• Communicate appropriately with members of the public in order to interpret and deal with a variety of enquiries, undertaking research, solving varied problems, e.g. signposting to the Council's  funded services and sharing updates and liaison with stakeholders, partners, and colleagues.
• Communicate in an appropriate manner with a wide range of people through face-to-face contact, electronic media and over the telephone, including taking clear and accurate message and dealing with customer comments and complaints.
• Contribute to the operation of the Council's funded programmes and dealing with complex queries, liaising with WSCC colleagues and ensuring accurate and timely recording of information.
• Input straightforward information into computerised systems with accuracy to meet the needs of the service, for example maintaining databases.
• Produce and prepare reports, spreadsheet information, packs relating to specific events or projects.
• Process invoices, maintain accurate records for budgeting purposes, provide basic reporting and present data for analysis.
• Searching information using specialist database/electronic resources.
• Interpret a range of problems and apply judgement skills in order to make decisions e.g. undertaking research in response to customer enquiries.
• Have an understanding of the Council's safeguarding policies and processes and an active commitment to promoting safe practice and proactively raising any issues of concern at an appropriate level of management in order to protect children.
• Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.
• Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.

Key Skills

• Good communication, customer service and interpersonal skills in order to interact effectively with stake holders and act as a point of information/advice guidance where appropriate.
• Ability to work as part of a team completing shared tasks in order to deliver a service to others.
• Good interpersonal skills with the ability to confidently work with internal and external partners e.g. dealing with complex queries.
• Ability to meet set deadlines and to understand when problems need to be referred upwards, for example in responding to complaints promptly for a quick accurate solution.
• Analytical and judgement skills in order to effectively assist with customer queries.
• Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and Experience

• 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
• Level 3 Information, Advice and Guidance qualification.
• Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance.
• Experience of team working.
• Experience in the delivery of child or family support services in the statutory or non-statutory sector.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com