Payroll Assistant

Location - Chichester

Hourly Rate - £14.26

Full Time - Interim Position

Reference - 7860945

Background

The Shared Service delivers a broad range of administrative and transactional payroll, pensions & HR Admin services to County Council service units, external clients and schools.

To provide reliable, efficient and effective flexible support to a team (or across teams) of a high level administrative nature relating to the delivery of a specialist financially related service (e.g. Payroll, Pensions) whilst complying with statutory requirements. Including responding to typical client queries, giving standard information and guidance relating to the service, maintaining records and producing standard correspondence, providing support and day to day processing according to set procedures.

Responsibilities

• Delivers timely and efficient specialist administrative support to a team or across teams with an awareness of team requirements.
• Prioritises day to day work in the short term, working with colleagues to deliver objectives and a customer focussed service.
• Processes timely and accurate payments, contracts of employment, DBS applications, variations to pay, changes to personnel and pension records, or other administration tasks relating to the team service (or service across teams) as instructed.
• Uses SAP, or other large computerised system to undertake these processes according to procedure.
• Performs related calculations and works with formulae where necessary.
• Analyses information to draw conclusions relating to employees individual pension records, payments, leave entitlement or terms and conditions of employment and to process various related tasks appropriately. For example, analyses information relating to an employees’ rate of pay and their working hours and setting up their maternity pay or pensions benefits according to the individual situation and in line with procedures over periods of two to three hours.
• Produces standard letters and correspondence working independently to ensure timely, appropriate and accurate written communication.
• Updates and maintains relevant computerised and manual records relating to the service appropriately and accurately.
• Follows procedures and processes in order to respond independently to day to day telephone, email and written queries including using initiative to resolve unexpected problems where necessary.
• Provides advice, guidance and information to clients, including policy and procedure application.
• Refers complex or technical queries, and those unrelated to the service appropriately, working under guidance on unusual or difficult problems.
• Communicates with and develops good working relationships with relevant managers and colleagues in order to deliver an effective service.
• Communicates with customers appropriately, including using tact, understanding, and a sound knowledge of the service to resolve queries and difficulties with people who may be upset, confused or angry e.g. about a late or incorrect payment.
• Some direct responsibility for finance through the appropriate and accurate regular handling of financially related work including preparation of payments information and raising invoices relating to services.
• Direct responsibility for appropriate and careful daily handling of confidential and sometimes sensitive or personal financial or other related information including substantial staff records relating to the service.
• Remains up to date and compliant with all relevant organisational procedures policies, Statutory Regulations, Employment Law, various relevant Terms and Conditions of service and professional codes of conduct in order to uphold standards of best practice.
• Equality: Supports equality and diversity and respects customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.

Qualifications and Experience

• 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Institute of Payroll & Pensions Management (IPPM) part qualified at NVQ level 3 (Foundation in Local Government Pensions Administration/ Foundation in Payroll Administration) or an interest in progressing with this qualification, or Certificate in Personnel Practice (CPP).
• Experience of working in a customer orientated environment.
• A good understanding of office systems and practices usually demonstrated by experience of working in an office environment.
• Experience providing advice or guidance to managers or customers. Including explaining specialist or technical information.
• Experience of working in a relevant specialist environment demonstrating knowledge of the related practice and procedures.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com