Lead Professional Team Leader

Location - Tower Hamlets, London

Hourly Rate - £21.08

Full Time - Interim Position

Reference - 7861017

Background

Day to Day co-ordination and supervision of a Lead Professional team providing direction to all staff.

Key Responsibilities

• To co-ordinate the day to day running of an effective options based service that seeks to prevent homelessness in Tower Hamlets and maximise the range of housing choices available to residents and other applicants.
• To ensure that staff have an appreciation and understanding of the options available to enhance customers’ life and skills opportunities through the No Wrong Door agenda and to promote and encourage the No Wrong Door holistic approach to advice and referrals to partner agencies.
• To have a good understanding of the responsibilities of social landlords, Police, Probation, Social and Health Services in relation to housing need, homelessness and homelessness prevention work.
• To have and maintain knowledge of relevant legislation, Codes of Guidance, case law and other best practice to ensure good quality s184 decisions are reached and communicated in writing in a timely manner.
• To ensure that officers are fully briefed on developments that impact on money and debt advice delivery, including Housing Benefit and welfare reform changes.
• To have a good understanding of the work of the HOST complex and the Legal teams and liaise closely with Team Principals in other areas of the Service to ensure that correct and appropriate referrals are made and the customer journey is correctly signposted.
• To assist in reviewing the assessment tools used by Lead Professional officers to ensure that they are fit for purpose and reflect the needs of the service users and partners.
• To provide relevant expertise on a day-to-day basis so that work is managed to the required standard, providing support to enable staff to develop and contribute the day to day service delivery.
• To supervise staff making sure they understand and implement legislative and policy change in their day-to-day work and deliver the Team Plan targets through the 1:1 and PDR process.
• To manage a specific caseload at the direction of the Team Manager.
• To deal personally with complicated cases and with related enquiries from Solicitors and other agencies ensuring that the Council's legal representatives are properly briefed and instructed.
• To ensure adequate cover both in the office and for outreach work in partner offices.
• To assist the Team Manager in the recruitment of staff.
• To employ appropriate staffing HR procedures.
• To make recommendations to the Team Manager for use of the Homelessness Prevention Fund, Rent Deposit or Bond scheme or other related direct financial assistance where such would prevent homelessness.
• To attend Court as a witness on behalf of the Council and/or provide affidavit evidence.
• To ensure that good liaison takes place with statutory, voluntary and partner agencies.
• To respond appropriately to enquiries from customers or their approved advocates and other stakeholders in line with the council’s standards.
• To make sure that service information is stored appropriately, public information is readily available, and staff comply with Information regarding governance legislation and policy.
• To assist in the development of policy, procedures and practices in own area of work and contribute to the development and delivery of council strategies.
• To effectively communicate the Council’s duties and policies to stakeholders, ensuring that all contact with stakeholders is fully recorded and data and statistical information are recorded accurately and on time.
• To undertake all duties with due regard to Health & Safety legislation; to ensure all necessary risk assessments are undertaken, maintained and reviewed.

Qualifications and Experience

• A degree or related professional qualification or equivalent relevant experience.
• Audit-level decision making skills, demonstrating consideration of relevant factors, proportionality, reasonableness, transparency, consistent application of agreed policies and
  criteria, and ability to undertake related record-keeping and administration.
• Excellent communication and presentations skills.
• Experience of working in a busy customer-oriented environment, delivering excellent customer service and of successful team management, including target setting, dealing with HR and performance issues, and the ability to manage satellite or co-located staff.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com