Hub Support Assistant

Location - Crawley

Hourly Rate - £10.19

Full Time - Interim Position

Reference - 7860929

Please Note - Working from the Crawley Hub based in both Broadfield and Bewbush. Candidates will be expected to work from both centres, which are 4 miles apart so candidates must own a car to be able to drive from one centre to another.

We require 2 people.

Background

As a Hub Support Assistant, you’ll play a key role in ensuring the council's full-time family hubs are safe, welcoming and accessible for families, children and young people.

Responsibilities

• You’ll work as part of a dedicated team within both the council's family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25.
• A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels.
• Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential.
• You’ll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours.

Key Skills

• Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information/advice /guidance where appropriate.
• Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals.
• Ability to work as part of a team completing shared tasks in order to deliver a service to others.
• Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
• Analytical and judgement skills in order to effectively assist with customer queries.
• Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and Experience

• GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
• Level 3 Information, Advice and Guidance qualification.
• Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance.
• Experience of team working.
• Experience in the delivery of child or family support services in the statutory or non-statutory sector.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com