Coordinator

Location - Remote Working and in the Office at Horsham

Hourly Rate - £10.60

Part Time - Interim Position

Reference - 7860940

Please Note - Working arrangements - 15 hours per week: hours can be negotiated: we would be happy with either 2 x full days or can consider any other pattern of hours over the week (between 9 – 5 o’clock).  This can be a mixture of office based and home working. 

Background

The team accept, process and allocate all incoming referrals for a Deprivation of Liberty Safeguards assessment. The team are also an access point for service users, family and community teams to ask any questions about the Deprivation of Liberty Safeguards. This is an office-based role job requiring lengthy periods of concentrated mental attention, for example, maintaining and monitoring the referrals data.

Responsibilities

• Be a first point of contact for enquiries regarding DoLS by telephone or email.
• Deal quickly and efficiently with referrals and general enquiries.
• Communicate effectively with those people who access or need the service, mainly providers, but also on occasion, colleagues, customers, carers, friends and family members.
• Carry out related administration tasks associated with customer enquiries e.g. type documents, such as standard letters, input/update spreadsheets, despatch post or e-mail information to customers following an enquiry, updating and maintaining Mosaic.
• Ensure correspondence is uploaded correctly on the Mosaic system and queries are passed to the appropriate colleagues where needed; and keep accurate records of customer enquiries handling all confidential data is stored and distributed in accordance with statutory duties.
• Send requests and enter services received in the ‘One Way to Buy’ recording system, under supervision of and authorisation by the budget manager. Deal with queries relating to payments by involving the dedicated payment team.
• Report any allegation or suspicions of abuse or potential abuse of a vulnerable person to a registered practitioner or manager.
• Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.
• Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.

Key Skills

• Good communication and interpersonal skills, with the ability to be concise and accurate in ways that promote understanding, both verbally and in writing.
• Ability to work as part of a team completing shared tasks in order to deliver a service to others, responding sensitively and flexibly to diverse groups and customers whilst maintaining confidentiality.
• Able to organise and manage self in order to meet deadlines, is self-aware and understands the impact of work on self and others, able to respond constructively to situations, balancing competing demands and recognising when to refer upwards and seeking help appropriately.
• Ability to reflect on own practice and to learn from experience.
• To take responsibility for own performance and to be proactive in relation to own work and professional development.
• Good IT skills including Word, Outlook and Excel (or equivalent packages) for word processing, data processing, maintaining basic computer databases etc.
• Ability to maintain clear, accurate records of all work undertaken and produce case records and correspondence for a variety of audiences.
• Ability to interpret information received over the telephone in order to process requests.
• Ability to develop with and respond to the changing needs of the service.

Qualifications and Experience

• Educated to GCSE level or equivalent qualification or experience.
• Educated to A-level or equivalent qualification or experience.
• Significant experience of dealing with customers and providing a high level of service.
• Significant experience of Microsoft Office Programmes.
• Experience of co-ordinating tasks, staying focused and reliably seeing tasks through to completion within given timescales.
• Experience of forming effective working relationships within a multi-agency setting.
• Experience of working in a Social Care environment. 

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com