Business Support Officer

Location - Plymouth/Remote Working

Hourly Rate - £11.18

Full Time - Interim Position

Reference - 7861039

Background

An exciting opportunity has arisen within the Democratic and Members Support Team at Plymouth City Council. The Council are seeking an enthusiastic, motivated individual with excellent organisational and interpersonal skills for the role of Business Support Officer to cover an 18-month secondment initially.

The primary purpose of this role is to provide administrative and customer-focused support duties to elected members, Plymouth residents and PCC colleagues across a range of departments, ensuring that all services provided are efficient and effective.

Your main responsibilities will be the logging, monitoring and administration of Councillor Casework, Community Grants and in-person ad-hoc administrative support tasks.
If you have the required knowledge and experience and an interest in working within local authority supporting elected members, we would like to hear from you.

This role is suitable for flexible/remote working subject to the needs of the service but the post holder will be required to work from The Council House everyday during the training period and then at least 2 days per week following this.

Key Responsibilities

• Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services.
• Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary.
• Accurately update information on relevant systems e.g. Academy, Civica, Carefirst.
• Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services.
• Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice – supporting a continuous improvement ethos.

Essential Skills

• Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
• Ability to process basic service requests.
• Customer care skills and the ability to show initiative when dealing with customer enquiries.
• Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
• Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
• Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
• Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.
• Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
• Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.
• Accuracy with a high level of attention to detail.

Qualifications and Experience

• GCSE’s A*- C (9-4) or equivalent in English and Maths.
• A willingness to undertake appropriate learning and development as required.
• NVQ Level 2 or 3.
• Customer care qualification/training.
• Basic knowledge of relevant legislation, policies and procedures.
• Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
• Experience of providing an effective and efficient business support service to customers.
• Administrative experience with an understanding of office procedures.
• Experience of prioritising own workload to ensure deadlines are met.
• Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
• Experience of working on process improvements.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com