Administrators

Location - Leeds

Hourly Rate - £10.10

Full Time - Interim Position

Reference - 7860973

Background

We are looking to recruit a pool of Administrators to work for a leading Retailer.  Training will be provided.  

Key Responsibilities

• Responding to and resolving customer questions and issues.
• Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail.
• Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues.
• Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation.
• Collaborating with managers, team leaders, team colleagues, customers and other business partners.
• Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways they do things where it would benefit the customer experience.
• Adapting to and learning from change, challenges and feedback.
• Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request.

Qualifications and Experience

• You will need to be organised with a high attention to detail and the ability to plan and prioritise your own work load.
• Ideally, you will have Administration experience however, IT and Microsoft Excel skills are essential.
• Exceptional customer service skills, and capable of speaking to customers on the telephone.
• High attention to detail and accuracy.
• A talent for problem solving and the ability to apply judgement based on the situation.
• Excellent written and verbal communication skills.
• Experience in planning and prioritising your own workload.
• The ability to adapt and work flexibly with changing work demands and tasks.
• Computer literate with the ability to learn new systems.

If you are interested in this role, please call 020 3641 9193 for further details or email your CV to apply@instajobsuk.com